NZ represented globally for first time as mortgage advisers identify issues that will shape industry’s future

Mortgage advisers and brokers across the globe have met to chart the course for the future of the industry, and for the first time, New Zealand was represented by the Finance and Mortgage Advisers Association of New Zealand (FAMNZ). 

Now the peak international mortgage broker body, the International Mortgage Brokers Federation (IMBF), has released a white paper from the world summit that predicts personalised human advice will keep brokers at the centre of the profession as it enters a “decade of unprecedented change”.

FAMNZ is the only Kiwi association represented on the world body, which enables each global region to openly discuss their journeys with regulation and industry development, and consider how this may impact other regions.

Brokers came from the USA, UK, Canada, Ireland, Australia, New Zealand and other European nations, and FAMNZ managing director Peter White AM, said it’s vital that we understand the trends and experiences of other jurisdictions in a globally connected world.

Mr White, who is also the current chair of the IMBF, said optimism about the future of broking underpins this year’s white paper which focused on the critical question of ‘How will we remain relevant in 2030 and beyond?’

“FAMNZ will be using this paper at board level, to ensure that the industry here becomes stronger and more resilient and that our members thrive,” he said.

“New Zealand advisers are already among the world’s best and learning from others across the world helps us create an environment that will further enhance their knowledge, skills and insights.”

Stating that “artificial intelligence, embedded finance, regulatory shifts, and changing consumer expectations are transforming how—and where—advice is provided,” the white paper identified five signals that will shape the mortgage adviser of 2030:

1. Advice is what sets you apart: in a world of embedded finance, mortgage brokers must prioritise personalised and ethical advice as their core value.

2. Technology and trust must coexist; AI functions as support, not a replacement. Mortgage brokers should combine digital skills with human insight.

3. Education must evolve: Future-proof mortgage brokers need technological proficiency, emotional intelligence, and business insight—not just compliance expertise or training.

4. Inclusion fuels innovation: Gender diversity isn’t just a moral concern— it’s essential for reach, resilience, and relevance—and is increasingly demanded by many customers.

5. Mortgage brokers must be co-creators: Innovation, policy, and platform design must be developed in collaboration with mortgage brokers, utilising their unique insights into customer journeys.

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About IMBF:

The IMBF is the leading global forum for bringing the international mortgage broking community and its suppliers together to collaborate on shaping market practices, while influencing regulation and legislation through global advocacy. http://www.imbf.co/